WHAT WE DO

KO delivers a 1-2 punch when it comes to staffing and retaining employees for contact centers and other business needs.

​Our thirty-plus years of history in executive leadership roles guiding multiple contact centers provide us with unique insight into our client’s needs. We bring both a strategic and tactical perspective to the process, along with significant staffing resources.

Having sat in “that seat” we know that employee attrition is not only a drain on productivity but can have a significant cost impact. You’ve got challenges? We’ve got solutions.

Staffing Solutions

We start by learning about your needs and requirements, whether for contract employees, temps, direct hires, management or seasonal help. This helps ensure finding the right people for the job – which is half the battle.

Our KO Applicant Tracking System and our Multi-Phase KO Screening Process effectively identify qualified people who best fit your needs. But that’s not all. Once we help you find them, we can also help you keep them.

Retaining Solutions

We combat the impact of negative attrition through the foundation of employee engagement.

Our employees pass through multiple phases of employee development to further enhance their job skills and professional development track. This holistic approach to employee retention leads to higher initial success, increased job satisfaction and longer term productivity.

IT Solutions

KO has joined forces with Sutoer Solutions, a premier provider of IT staffing and project management services. Together, we are offering clients more robust solutions to meet the demands of their business through one single point of contact.