‘Tis the Season to Outsource

Generally, around the holiday season, companies reach out to outsourcing businesses, like KO Business Solutions, for support due to increasing production demands. This time of the year can generate more inbound calls, delivery requests, and temporary staffing need. Although, outsourcing can be beneficial to a company all year round – which we will discuss in our next blog coming soon, “The Ugly Truth About Recruiters – Part 2”. There are many benefits to utilizing an outsourcing company during the holiday season, but for now, let’s focus on the main three: 1) saves your business money, 2) improves your business’s service, and 3) reduces risk for your business.

Save Money

Outsourcing saves you money by limiting the time you spend as an organization trying to bring in the workers necessary to meet your demand during the hiring process. Typically, an outsource partner will have available staff to deploy to your project. If a partner needs to ramp up to meet your demand, they have the processes and team in place to do it quickly and take it off your plate. Outsource partners can help you defray training costs over time. Outsource organizations have defined training and on-boarding processes that can enhance the speed with which employees become operational. Finally, an outsource partner will help you realize savings based upon employee wages and benefits. These costs are absorbed by the partner. As we mention later in this blog, coupling these savings with the fact that employment risk is assumed by the partner- through an outsource strategy, you reduce the internal stress on employees that can create turnover risk and the need to rehire on the fly and reduce any unemployment impact that you otherwise would experience as an organization.

 

Improve Service

Outsourcing a portion of your business or a new demand can have significant and immediate impact on the service levels of your overall business. Through outsourcing, you are allowing the focus to remain on your core business. Time is the most valuable factor in maintaining or driving towards success. Protecting your time and the time of your experts through outsourcing new or growing needs allows you and your staff to improve processes towards better efficiency. In turn, a more efficient process will improve the overall quality of service your business provides. Be mindful in the selection process of choosing your outsourcing partner. When selecting a partner who is an expert in the service of your outsourcing need, your guaranteeing a high service level for your customers that will serve as an extension of your business. An expert tip during selection is to choose an outsourcing partner who utilizes software and processes different from your current software and processes, so you can request access to software for testing and use. You may find that these new software and processes can better serve your current business.

Reduce Risk

Since you’re being careful to select outsourcing companies who are only experts in the services you need and they provide, you can be confident that these companies are know and meet the compliance demands of the specific services they will be providing. Taking on a temporary or immediate need yourself, could put potential risk on your business if your HR is not familiar with or scaled appropriately to meet the compliance demands that result. Financial risk comes right alongside of the regulations and compliance requirements of a new or immediate service, as most times, if the compliance requirements are not met, substantial fees can result from local, state, or government laws. Reduce financial risk by turning to an outsource business highly experienced in a specific service. Other risks may be reduced through utilizing an experienced outsource company, such as staff turnover, poor employer reviews, HR complaints, client satisfaction, and a diminished service level.

If your business has not yet utilized an outsource company, for the reasons stated above and more, there is no better time to try than 2020. KO Business Solutions is an experienced outsource company that provides many types of businesses support during the holiday season, including call center support, staffing support, and compliance-related services. We consider ourselves to be an extension of your business – one that you can call on for temporary or immediate projects and needs throughout the year. We work alongside your Human Resources and Operations departments to meet and exceed the service levels of your clients, and since we’re experienced, we’ve devised proven methodologies throughout our offerings to ensure your business receives only the highest of quality. Call us today if you would like to discuss how we can help advance your business forward!

I-9, Your Hidden Liability

I-9, Your Hidden Liability

The intensifying scrutiny surrounding an employee’s eligibility to work, and the I-9 form has highlighted significant compliance risk for employers. The team at KO Business Solutions is pleased to share our partnership with HRD Advisory Group in providing I-9 Assessment and Audit Services.

Recent events in the news and the activities of ICE and the Department of Homeland Security continue to amplify the need for employers to be conscientious of the compliance risks associated with the Federal I-9 form management. Aside from the high-profile raids of employment sites, the warning signs and risks prevail:

  • Surge in No Match Letters Sent to Employers during the Spring of 2019
  • July 2019 3,000 Form I-9 Notice of Investigation sent to employers
  • ICE increasing staff of Junior Compliance Officers for audit enforcement
  • Target focus on industries: manufacturing, hospitality, agriculture, food processing and construction

These factors further challenge employers in combination with the fact that:

  • 42% of all I-9’s contains some form of error
  • Fines for errors can range from $220-$2,291 per error

Performing a review of your form maintenance policies, establishing documented procedures for form completion and an audit of your current I-9 forms will significantly reduce your risk exposure and provide insurance against substantial action in the event of a Notice of Inspection.

HRD Advisory through the expertise of our Talent Systems and Processes practice has launched an I-9 compliance module that offers the following suite of services:

  1. I-9 Assessment and Training for Self Service of Forms
  2. I-9 Audit and Risk Mitigation Program
  3. DHS Review and Notice of Inspection Audit Services

In conjunction with the compliance oversight and training provided by HRD, the work force management team at KO Business Solutions has developed an experienced team of Project Managers and Auditors to support the large-scale efforts of HRD. To find out more about how we might be able to assist you, please contact: Jacop Lucas, jacop@hrdadvisors.com, (317) 396-5001 or Scott Nicholson, s.nicholson@kin-onore.com, (630) 230-6766.

Click here for more details on why you need to conduct an I-9 Audit and the services we offer.

Digital Hiring Tools: Changing the Recruiting Game

hiring tools
hiring tools

Digital Hiring Tools: Changing the Recruiting Game

Digital transformation appears to be unstoppable, and it’s definitely affecting recruiting. Without a doubt, we are seeing a process evolution based on digital hiring tools and technologies that increase efficiency and candidate engagement.  In a recent blog, we discussed today’s tough recruiting market and how there are more jobs available than job seekers. For your company and recruiters to stand out, you need an agile hiring process and top notch ways to evaluate and engage with candidates. Using digital hiring tools can help.

Making Connections

The use of video conferencing for interviews is not new, and in fact, it’s almost become standard. It’s an excellent method of engaging with candidates and conducting first interviews, allowing for a visual connection. In addition, video interviews are time efficient for both the candidate and recruiter.

When it comes to making connections – going mobile is key. 95% of Americans own cellphones, and 75% own smartphones. That percentage will only continue to grow. With that said, texting candidates is a totally acceptable technique and there are technology platforms available that utilize chatbots to respond to basic texted questions and set interview appointments. Chatbots can also handle initial pre-screening of candidates for some positions.

Artificial Intelligence

Chatbots are forms of artificial intelligence (AI) and these digital recruiting tools go from the basic to the more advanced. When it comes to sourcing candidates, AI can play a strong role, automating the match of talent profiles and resumes to job description, helping to parse the initial candidate pool.

AI can also launch an email or text to invite the candidate for a screening interview, allowing candidates to select convenient times for interviews prior to any intervention by a recruiter. In today’s digital world, candidates are becoming more used to AI as a hiring tool. In fact, a recent survey conducted by Allegis Group found that 58% of respondents were comfortable interacting with chatbots to answer initial questions, and more than 60% were are comfortable with chatbots scheduling interviews.

Digital Assessments

Another way recruiting is evolving is through the use of predictive analytics, gleaned from digital assessments. These tools measure and validate the specific placement of a candidate.

There are many software and web-based tools available that assess behavior, cognitive skills and predict a candidate’s success in a role.

We are big proponents of using assessments, as they help show how sincere a candidate is about the job they are applying for, they help employers make stronger hiring decisions and reduce turnover. They’re not utilized by all clients – but should be – as they provide a deeper understanding of a candidate’s abilities beyond what is represented on their resume.

While using digital tools and techniques certainly can’t be the only way you connect, using technology can definitely help you streamline your hiring process and stay engaged with candidates.

We’re always searching for ways to utilize new technology and we’re successfully using all the digital hiring tools and techniques outlined here (and more!) in our recruitment efforts each day. If your company is looking to add staff, and you’re in need of hiring help, get in touch, we’d be happy to assist.

4 Winning Hiring Ideas for Today’s Tight Labor Market

Hiring Ideas
Hiring Ideas

4 Winning Hiring Ideas for Today’s Tight Labor Market

With 6.66 million job openings in the United States and only 6.56 million people reporting that they’re seeking work, many of my clients, partners and colleagues are searching for hiring ideas and tips. Finding the perfect employee to hire for your business has never been easy, but lately it’s become a whole lot harder. For three straight months, the number of vacancies at businesses nationwide has topped the number of unemployed people, and this summer, the U.S. jobless rate hit an 18-year low (3.8%).

So, how do you hire the right individual when the labor market is tight? It may sound simple, but the key is to make sure your opportunity is the most appealing to candidates. Job-seekers today have different internal motivations and high expectations for companies.  What’s important is more than the pay rate for many – and almost all are looking for an empathetic and inspiring culture.

4 Ways to Win:

Keeping these four hiring ideas at the forefront, you’re sure to attract the right candidate:

  1. Timeliness: Ensure you have an extremely efficient recruiting process in place. Look critically at how long it takes you from posting, through interviews to offer letter. With more jobs than seekers, the best candidates will be attracted to the most responsive opportunity.
  2. Focus on outcomes: Evaluate key criteria for jobs and role behaviors. Be ready to lift educational requirements if they aren’t totally relevant to the job and determine if specific years’ worth of experience can be replaced by a person’s potential ability.
  3. Training: If you don’t have a robust training plan in place, now is the time to create one and see it through. In a tight job market like this one, you need to hire for a good culture fit, and train for success.
  4. Plan for the future: For every role you’re hiring for, you need to have thought through and documented a meaningful career path and share it during the hiring process. This will stand out to the candidate, and once hired, it will serve as inspiration for the job.

Implementing these hiring ideas will give you an edge that will allow you to efficiently and effectively identify, hire and train candidates who demonstrate potential success given the correct support. And remember, don’t find reasons not to hire someone, look for tendencies in which they might succeed!

Hiring Ideas & Resources to Consider

At KO Business Solutions, we have extensive hiring experience, working closely with our clients in a wide variety of industries to determine what their labor needs are, and how they can bring in the best candidates. We also deploy pre-employment tests and appropriate scorecard systems to measure key attributes.

With a documented scoring system in place, you will feel more confident in opening your search to a broader pool of people who may lack direct, relevant experience, but demonstrate the attributes that will make them productive in the role and a good culture fit. If you’re looking for hiring help, get in touch. We’d be happy to lend a hand.