INBOUND CALL SERVICES
OUTBOUND CALL SERVICES
24-HOUR
COVERAGE
BILINGUAL CUSTOMER SERVICE
ADVANCED CALL TECHNOLOGY

Quite often, we find that the impact of managing communication can be challenging for an organization.  The cost of managing to the ebbs and flows or the need to supplement current workforce demands during high peak times can necessitate outsourcing those functions. We have developed an outsource solution that can be tailored to your unique project, support the on-going operation or compliment certain aspects of most needs (contact strategies, level 1 inbound support).

CASE STUDY

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After their new client’s call center in Manila became vastly understaffed due to COVID-19 public transportation restrictions, our client needed to find and deploy over 100 workers in various remote locations around the world quickly. In just 12 days, KO Business Solutions reviewed over 4,000 resumes to onboard 100 top quality hires. Click the button below to learn how we did it.

FROM OUR CLIENTS

Mark Schuster, CEO
Mark Schuster, CEO
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My firm, TurnKey Taxes, began working with KO Business Solutions in the summer of 2016. At that time, we needed call center support, had limited funds and had nowhere to turn. Partner, Scott Nicholson believed in our vision and went out of his way to get us set up. Over the next few months, we had an opportunity to engage with other members of the firm. Thanks to them, we were able to gain a foothold in our space and have made very good progress.

We’ve expanded our exposure with KO for workforce management support, back office, research and utilize their expertise for general business consulting. I find their team to be extraordinarily responsive and quick to understand our ever-changing needs.

My business relies heavily on customer support, and through the years I’ve found that those that excel in this area often have high competency levels in all areas of operations and associated skill sets. In addition to these, KO Business Solutions often provided suggestions that have increased performance and more importantly, provided alternative views that others may find too tough of a conversation to have. That type of relationship is invaluable.